Complimentary delivery across Thailand on orders over ฿500

Privacy Policy

We collect only what we need to deliver your order, and keep it only as long as we need it.

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Draft notice

This is a draft. It may change before legal review and Thai language checking are complete.

What we collect

  • When you order: name, phone number, delivery address, email
  • When you pay: payment method and the result. We never receive or store card numbers or bank passwords.
  • When you hold an account: username, password (stored encrypted), order history
  • Automatically as you browse: access logs, browser type

Cookies

  • We only use the cookies we need for three things: keeping you signed in, holding your cart, and blocking forged requests.
  • We do not use analytics or advertising cookies.
  • You can turn cookies off in your browser, but sign-in and the cart will stop working.

What we use it for

  • Processing your order and delivering it
  • Telling you where your order is, and answering your questions
  • Handling returns, exchanges and refunds
  • Keeping the sales records the law requires us to keep

Who we share it with

  • The delivery company — recipient name, phone and address only
  • The payment provider — only what the payment needs
  • No one else. We do not sell your data for advertising.

How long we keep it

  • Account data: until you close your account
  • Sales records: for the period Thai law requires
  • After that we delete it.

Your rights

You may ask to see, correct, delete, or receive a copy of your data, or ask us to stop using it. Write to [email protected] or call 095-472-7725.

Data controller

Nextobe Co., Ltd. (Tax ID 0125558000065) · 517, Soi Panya Village, Onnut 17, Suan Luang, Bangkok 10250, Thailand · [email protected]

Customer care

Delivery

When and how your order reaches you.

Delivery

Returns

If it does not suit your pet, you can send it back.

Returns

Materials and certification

This is where your pet spends half the day.

Materials and certification

How to measure

One tape measure. Half a minute.

How to measure

Size by breed

Divided by body length. Breeds are only a guide — dogs of one breed still differ.

Size by breed

Start with what they need

Starting from what your pet needs now makes the choice much simpler.

Start with what they need

Contact

A person answers. Please call.

Contact

Bulk purchase

For larger quantities, please contact us by phone or email.

Bulk purchase